Terms and conditions
1. Contracting Party
These terms and conditions apply if you choose to take up a subscription to COVER. Please read them carefully as they affect your rights and liabilities under the law and set out the terms under which Hali Publishing Ltd., (we or us) make subscriptions available to you.
2. Ordering your subscription or ordering on-line
Your subscription entitles you to receive copies of COVER. Published four times a year, you can order your subscription at any time.
3. When is the contract formed on-line?
When you click Submit to submit your Subscription, back issues, or publications order on-line, you are making an offer to take out a subscription to COVER magazine or ordering back issues or publications which, if accepted by us, will result in a binding contract between us. When you have completed the on-line form, and choose to pay online, clicking the «Submit» button will start the payment process. Once the credit card company has authorised payment, your account will be debited and you will receive an e-mail confirming your Subscription or order. However, we will not be responsible if you fail to receive the written confirmation in the event there is any type of disruption with the e-mail services subscribed to by you, your e-mail address is incorrect or other dysfunction related to the network. We reserve the right not to accept or process your order for any reason. All orders are subject to validation checks and authorisation by your payment card issuer.
4. When is the contract formed ordering off-line?
Your subscription contract is active upon receipt of your confirmation letter from us. We will not be responsible if you fail to receive this written confirmation because you have supplied us with an incorrect, or incomplete, postal address. Your subscription and online access is personal to you and non-transferable, except where you place an order in someone elses name as a gift. In these circumstances you will have to pay the subscription fees as laid out below.
We reserve the right to refuse to accept any application for a subscription for any reason including (but not limited to) the following:
- In the event of inaccuracies in price
- In the event that we are unable to obtain authorisation from the issuer of your payment card, or in the case of Direct Debits, from your bank.
We may use third parties to assist in the provision and fulfilment of any part of the subscription service on our behalf. We may pass your personal information provided by you to such third parties but only for the purposes of providing the subscription service to you.
We require payment in advance for all subscriptions, publications and back issues. If you are choosing to call with credit card details or to pay by cheque or send by post a Direct Debit mandate your order will be fulfilled upon receipt of remittance, or on publication, whichever is the later date.
We will deliver the magazines to the address you notify to us when you place your order. Upon receipt of payment your subscription will be started with our next issue (unless a renewal or otherwise specified), which will be dispatched upon publication. Any relevant back issues requested with your subscription will be dispatched upon receipt of remittance, and all subsequent issues sent upon publication. We will not be responsible if you fail to receive any issues because you have provided us with an incomplete or incorrect address. In order to avoid such mishaps, please notify us in the event your address changes. You can do this on-line using the form provided for this purpose by means of the access codes received with the confirmation of your Subscription or order for back issues.
7. Delay in delivery and non-delivery
We will not be responsible for delayed or non-delivery where the issuer of your card refuses to authorise payment, or your bank refuses to accept our Direct Debit mandate. Or where failure is due to circumstances beyond our control or the control of our sub-contractors. We are not responsible for any delay caused by customs, or liable for any import duties and taxes, which are levied after once the package reaches a specific destination. Any additional charges for customs clearance must be bourne by you. We have no control over these charges and cannot predict what they might be. We reserve the right to dispose of incorrectly addressed envelopes and their contents without an obligation to refund you or any other person if they are returned to us and if, despite efforts to contact you, we do not receive correct address details.
8. Price Information
Prices displayed on the subscriptions section of the website will prevail at all times in relation to orders placed online. Prices quoted can be changed at any time at our discretion. Prices quoted include delivery charges. Subscriptions are not liable to VAT in the UK. You either make a one-off payment for a one, two or three-year subscription, back issues, or publications or make an ongoing direct debit for annual collection. If you make ongoing Direct Debit payments we reserve the right to increase our prices at any time after the first year of your subscription has elapsed and will notify you in writing with 10 days notice of any such price increase. Although we try to ensure that all prices are correct, errors may occur. If we discover an error in the price of your order, or an inconsistency between the rate for your delivery region and price paid, we will inform you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. We will refund you in full if you cancel the order and have already paid.
9. Credit Card Payment
If you are under 18 or are not using your own credit / debit card to pay for the subscription you must ask the permission of the card holder before entering payment details. By clicking submit you are confirming that you have obtained the express prior permission of the card holder.
Our liability to you in the event of magazines being lost in dispatch shall be limited to the replacement of missing issues. Any requests for a refund for missing issues shall be considered on a case-by-case basis at our discretion.
11. Use of Personal Information
We use the personal and transactional information you supply to us in order to fulfil your order. Unless caused by fraud or negligence on behalf of our staff we do not accept any liability for any misuse of your information (in particular your card details) by any other person.
12. Subscription Term
If the magazine ordered changes frequency per annum, we will honour the number of issues paid for, not the term of the subscription.
If you have any queries or comments about your subscription please contact our customer services team.
firstname.lastname@example.org or +44 (0) 207 657 1228/201 or
8 Ability Plaza
London E8 4DT
The commercial re-use and reproduction of texts and photographs of the magazine and internet presentation is prohibited.
We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of our subscription service. Any changes will be notified to you so you can choose whether to cancel your subscription or whether to proceed with your next renewal.
If you do not wish to accept these terms and conditions you should not continue to subscribe as this will indicate your agreement to be bound by the terms and conditions.
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